Questions, answered properly

An AI voice agent is an AI-powered phone representative that answers calls instead of a person: it holds a natural conversation, understands what the caller wants, gives information, books a meeting straight into the calendar, logs and classifies the call, and hands off to a human when the conversation needs one. Connectop delivers this through AGENTALK, the platform it owns, in dozens of languages and around the clock.

A chatbot works in text — on WhatsApp, a website or social channels — and the customer types. An AI voice agent works on a phone call: it hears, understands and speaks. Businesses losing calls to engaged lines, out-of-hours calls or a busy team gain more from a voice agent; businesses receiving written enquiries gain more from a chatbot. Connectop provides both on the same infrastructure.

Yes — full, natural Hebrew including correct right-to-left handling. Rather than assert it, we publish recordings: connectop.co.il/samples/?taxonomy=voice.

Yes. Handoff rules are defined in advance — by enquiry type, by conversation sentiment, or on explicit request from the caller.

A WhatsApp chatbot is an automated system that holds a conversation with customers on WhatsApp: it answers common questions, captures lead details, books appointments, sends documents and invoices, supports digital signature, and passes the data into your CRM — with no human involvement and at any hour.

WhatsApp via the WhatsApp Business API, Facebook Messenger, Instagram, Telegram, SMS, Google Business, website forms, website chat and phone — all managed from a single interface that centralises customer communication.

No. Connectop delivers the system as a full service — scoping, building, integration with your existing systems, training and maintenance. Your team does not write code.

Yes. Beyond bots, Connectop builds business management systems, cross-system process automation, integrations with existing systems, BI dashboards and no-code applications — shaped around your workflow and combined with AI tooling.

Connectop holds ISO 27001 for information security, ISO 27017 for cloud security, ISO 27701 for privacy management, ISO 27799 for health information security, and ISO 9001 for quality management. All certificates are published at connectop.co.il/iso. AGENTALK is separately certified to ISO 27001.

No. There is no minimum term and no exit fee — you can end the engagement at any point with one month's notice. In return, our contract commits us to completing the build within 30 days.

Businesses in Israel receiving more enquiries than the team can cover — by phone, on WhatsApp or through digital channels — that want immediate 24/7 response, automatic filtering and logging of enquiries, and leads flowing into the CRM.

Through the contact form at connectop.co.il, by phone on +972-3-3801130, or by email to [email protected]. The process starts with a short scoping conversation about your workflows and enquiry volume.